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Technician to Homeowner Communication Guides

The Technician to Homeowner Communication Guides are your tool and third party authority for communicating to your client the need for more complete repairs.

What the guide will show technicians and clients:

Tech Tool

A technician’s tool to communicate in a consumer’s language individual furnace repairs and to guide the client to the logic of a comprehensive repair rather than a quick fix.

Client Guide

A tool aimed at guiding clients away from a simple quick fix. Encouraging a wider diagnostic view that includes actually correcting the true root causes of a problem, rather than simply addressing symptoms.

Your Authority

An authoritative guide, containing third party recommendations for possible additional repair or replace options.

Road Map

An almost “MapQuest” type of laid out road trip that takes your client from the point of what the technician has diagnosed to a desirable conclusion of doing what is truly in the best interest of the client.

HVAC Tech Perspective

A publication that is favorable to an HVAC contractor’s perspective in the area of customer relations, repair explanations and recommendations.


A pro-contractor approach enabling a customer to understand how one symptom can have multiple possible causes of failure, and often times a combination of root failures.